January 2018

G3 Blog

Our expert insight on key trends and hot topics

Cloud, Collaboration, Insights, Unified Comms

28 January 2018

Avaya 2.0 – new and improved

As we set off to attend the Avaya Engage event in New Orleans next week, focus is back on the new and improved version of the comms market leader. Unlike

Read more

Cloud, Collaboration, Insights

22 January 2018

Four critical issues to consider in your global comms plans

Keeping it simple Some recent research* has confirmed that the need to ‘Simplify IT’ is now near the top of the CEO’s strategic agenda. It’s leapt up the priorities to

Read more

Cloud, Unified Comms

10 January 2018

Are your contact centre capabilities holding back your customer experience?

Last month at a G3 seminar in London, Frost & Sullivan’s digital transformation guru, Alexander Michael, gave a great presentation on the critical need to modernise the contact centre. Some

Read more