As we set off to attend the Avaya Engage event in New Orleans next week, focus is back on the new and improved version of the comms market leader. Unlike
Keeping it simple Some recent research* has confirmed that the need to ‘Simplify IT’ is now near the top of the CEO’s strategic agenda. It’s leapt up the priorities to
Last month at a G3 seminar in London, Frost & Sullivan’s digital transformation guru, Alexander Michael, gave a great presentation on the critical need to modernise the contact centre. Some
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