NOC

The heart of customer excellence

Welcome to our Award-Winning Network and Software Operation Centre

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Calls answered within 10 Seconds
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SLA achieved for L1 & L2
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Incidents fixed remotely
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Customer Satisfaction CSAT Score

It is fundamental to make sure your technology investment delivers and performs at its optimum, and you can access 24/7 support. This specialist assistance is found at the nucleus of our Network Operation Centre.

G3 is recognised in the industry as delivering superior technical support, with our service desk that operates 24/7 through the year, manned by G3 technical staff ensuring that you have direct access to qualified technical resources immediately.

Our NOC provides a single point of contact for you to log your incidents and our team ensures that you receive the correct resource under your own SLA. The Service Desk team will also provide you with updates from progression of incidents right through to resolution.

Customers can have access to: A centralised 24/7/365 single point of contact based in our Head Office in London with global capabilities
We’ve adopted ITIL best practice to ensure we effectively manage our service delivery operations and maintain a high quality, customer focused professional support service
Answered by fully trained and accredited engineers with access to library of real-time information
In line with your individual SLAs
G3 prides itself on its superior customer service and quality of service delivery.
Access to our customer Portal – Instant access to highly personalised, interactive service online.
Multi-vendor support capabilities – Tier 1/2 Service Desk and Tier 3/4 Technical Support department

The Team

Service Desk Engineers

Our Service Engineers are experienced and highly skilled in multi-vendor solutions and network products supporting Tier 1 and Tier 2 support.

face_5Technical Support

We only recruit the most experienced and knowledgeable technical support engineers in the industry holding the highest level of accreditation from G3 vendors and with 15-years’ experience working with converged communications services.

Field Service Engineers

Our Field Service Engineers are multi-skilled in: project-led implementation, conducting audits, on site diagnostics through to hardware replacement and restoration of service.

Service Delivery Managers

Our Service Delivery Managers ensure the highest quality service is delivered against individual SLAs and provide feedback to the business on process improvements with a view to maintaining customer experience.

Challenges

Case Studies