4D Support

Proactive support with award-winning service

Expert support from technical people that understands business challenges

When organisations build a business case for technology investment, stakeholders need to know the right support will be in place to optimise lifetime value of their asset. With G3, they can rely on award-winning customer service to strip out risk, save management time and reduce total cost of ownership.

4D Support manages a wide range of technology architectures including: unified communications, call centre, voice and collaboration applications. Doing more than traditional ‘break-fix’, 4D Support Services are focused on helping our customers to save time.

Bespoke contracts that align with your business needs

Our modular, bespoke 4D Support Services, offer multi-vendor Tier 1 & 2 and Tier 3 & 4 Technical Support, allowing you to select the elements of the support services you require, and tailor with your individual SLAs. You can select from vendor management, to Service Delivery Management through to fully managed services, globally.

Unrivalled support- wherever you are

We deliver the same high quality support to every site, whenever you are in the world. We use uniform SLAs that promote a consistent service experience, while our service can be tailored to suit local or central markets, as well as specific business models.

Delivered Globally, Managed Centrally

All of our 4D Services are managed in our fully manned 24/7 Network Operation Centre (NOC) and fulfilled by our highly trained multi-vendor field service engineering team. Providing a guaranteed global SLA, our Service Desk uses ITIL-compliant software to monitor system performance and deliver the best in incident resolution. With a full logged history of your equipment, software and services, our bespoke system manages all your information and provides a detailed record of our response.

Challenges