Contact Centre

Create customer journeys that drive business growth

Today’s contact centre operations give companies the chance to deliver a differentiated customer experience across multiple touch-points. The quality of this experience and a seamless, joined-up customer journey can help to improve sales, increase loyalty and drive business growth.

Making sense of the options

Contact centre technology is evolving fast, and while businesses are keen to gain competitive advantage by adopting the latest solutions, the complexities of deployment and systems integration often create significant challenges.

With our experience of legacy systems, our technology integration skills, vendor accreditations and partnerships with top technology providers Genesys, Enghouse Interactive and Avaya, we’re perfectly equipped to help you make sense of all the options, and implement the right customer engagement solution.

Embracing omnichannel

To create a slick, omnichannel experience, contact centres must monitor and engage with all channels, as well as aggregate data to gain a 360-degree view of the customer. This means being able to deal with voice, email, SMS, web chat and social media interactions through a single platform that integrates with CRM systems.

Efficiency from automation

With the latest contact centre automation features, efficiency increases because contacts are managed using a combination of predefined rules, voice recognition technology and artificial intelligence.

Key metrics can be easily monitored, including call volumes and average handling time, so that resources are efficiently allocated to meet varying channel demand.

Transforming business

Companies of all sizes are recognising the value of high performance contact centres, and we’re helping them address the challenges that come with digital transformation – from implementing sophisticated best-in-class solutions, to modernising legacy systems.

Best fit, best value

Whether you’re an SME or multi-office global enterprise, we can help you benefit from an all-in-one multichannel engagement solution that’s easy to deploy, simple to administer, flexible and cost efficient to operate.

With both cloud and on premise systems available, you can replace multiple point legacy solutions with a single feature-rich platform that supports empowered employees and loyal customers.

Powered by innovative global connectivity

G3 customers also benefit from made-to-measure connectivity that brings today’s advanced contact centre capabilities to life.

We help you leverage the value of enhanced collaboration, productivity and customer experience to deliver competitive advantage.

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