G3 Blog
Our expert insight on key trends and hot topics
Collaboration
Collaboration, Insights, Unified Comms
14 May 2019
Market update: Delivering communications growth in uncertain times.
The three factors responsible for exceeding expectations. Delivering growth in volatile times – when European market conditions remain uncertain, when technology adoption habits are evolving and when workplace culture is
Cloud, Collaboration, Insights, Unified Comms
28 March 2019
G3 Comms at Call & Contact Centre Expo – Tim North identifies key drivers of CC design [video]
Tim North, G3 Comms Head of CC Practice summarises three current priorities in contact centre design and the customer experience ecosystem: – Integration with other CX systems – Interoperability with
Announcements, Cloud, Collaboration, Unified Comms
03 January 2019
G3 Comms Summary of 2018
We would like to thank all our customers, partners and colleagues for a fabulous 2018! It was a year that brought lots of gifts and surprises to G3 Comms. It
Cloud, Collaboration, Data, Unified Comms
09 July 2018
‘Powered by Avaya IP Office: G3 Comms is excited to be Partner of choice for Westcon’s UCaaS, providing Flexible and Complete Hosted UC Solution and Hybrid option for existing Avaya Customers
Crawley, 06.07.18: Westcon-Comstor has launched Westcon UCaaS powered by IP Office – a secure and highly scalable, end-to-end, hosted turnkey UCaaS solution. It enables partners to offer new customers a
Cloud, Collaboration, Unified Comms
20 June 2018
Avaya’s one app to rule Unified Communications
Welcome back, Avaya. It was a difficult time for the communications giant since filing for Chapter 11 bankruptcy at the beginning of 2017. By concentrating on its core areas of
Cloud, Collaboration, Unified Comms
29 March 2018
Artificial Intelligence Gets Real
Response from Call & Contact Centre Expo signals a new approach to AI deployment Attending the Call and Contact Centre Expo last week was valuable, but not for the reasons
Cloud, Collaboration, Unified Comms
15 March 2018
Microsoft Teams comes of age with the collaboration tools you’ve always wanted
There’s something very special about Microsoft Teams. Teams has a great feature set – work stream, content, meetings, – all the collaboration you need tied into the world’s most popular
Cloud, Collaboration, Unified Comms
06 February 2018
Road to success or highway to hell? Where is your customer journey heading?
In my last blog, I followed up on a G3 seminar featuring Frost & Sullivan’s digital transformation specialist, Alexander Michael, who focused on the need to modernise the contact centre
Cloud, Collaboration, Insights, Unified Comms
28 January 2018
Avaya 2.0 – new and improved
As we set off to attend the Avaya Engage event in New Orleans next week, focus is back on the new and improved version of the comms market leader. Unlike
Cloud, Collaboration, Insights
22 January 2018
Four critical issues to consider in your global comms plans
Keeping it simple Some recent research* has confirmed that the need to ‘Simplify IT’ is now near the top of the CEO’s strategic agenda. It’s leapt up the priorities to
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