Collaboration

G3 Blog

Our expert insight on key trends and hot topics

Collaboration, Insights, Unified Comms

14 May 2019

Market update: Delivering communications growth in uncertain times.

The three factors responsible for exceeding expectations. Delivering growth in volatile times – when European market conditions remain uncertain, when technology adoption habits are evolving and when workplace culture is

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Cloud, Collaboration, Insights, Unified Comms

28 March 2019

G3 Comms at Call & Contact Centre Expo – Tim North identifies key drivers of CC design [video]

Tim North, G3 Comms Head of CC Practice summarises three current priorities in contact centre design and the customer experience ecosystem: – Integration with other CX systems – Interoperability with

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Announcements, Cloud, Collaboration, Unified Comms

03 January 2019

G3 Comms Summary of 2018

We would like to thank all our customers, partners and colleagues for a fabulous 2018! It was a year that brought lots of gifts and surprises to G3 Comms. It

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Cloud, Collaboration, Data, Unified Comms

09 July 2018

‘Powered by Avaya IP Office: G3 Comms is excited to be Partner of choice for Westcon’s UCaaS, providing Flexible and Complete Hosted UC Solution and Hybrid option for existing Avaya Customers

Crawley, 06.07.18: Westcon-Comstor has launched Westcon UCaaS powered by IP Office – a secure and highly scalable, end-to-end, hosted turnkey UCaaS solution. It enables partners to offer new customers a

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Cloud, Collaboration, Unified Comms

20 June 2018

Avaya’s one app to rule Unified Communications

Welcome back, Avaya. It was a difficult time for the communications giant since filing for Chapter 11 bankruptcy at the beginning of 2017. By concentrating on its core areas of

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Cloud, Collaboration, Unified Comms

29 March 2018

Artificial Intelligence Gets Real

Response from Call & Contact Centre Expo signals a new approach to AI deployment Attending the Call and Contact Centre Expo last week was valuable, but not for the reasons

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Cloud, Collaboration, Unified Comms

15 March 2018

Microsoft Teams comes of age with the collaboration tools you’ve always wanted

There’s something very special about Microsoft Teams. Teams has a great feature set – work stream, content, meetings, – all the collaboration you need tied into the world’s most popular

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Cloud, Collaboration, Unified Comms

06 February 2018

Road to success or highway to hell? Where is your customer journey heading?

In my last blog, I followed up on a G3 seminar featuring Frost & Sullivan’s digital transformation specialist, Alexander Michael, who focused on the need to modernise the contact centre

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Cloud, Collaboration, Insights, Unified Comms

28 January 2018

Avaya 2.0 – new and improved

As we set off to attend the Avaya Engage event in New Orleans next week, focus is back on the new and improved version of the comms market leader. Unlike

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Cloud, Collaboration, Insights

22 January 2018

Four critical issues to consider in your global comms plans

Keeping it simple Some recent research* has confirmed that the need to ‘Simplify IT’ is now near the top of the CEO’s strategic agenda. It’s leapt up the priorities to

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