Insights

G3 Blog

Our expert insight on key trends and hot topics

Cloud, Insights, Unified Comms

28 August 2018

Why Avaya’s resurgence is good news whether you’re a customer or not

The communications industry needs its best suppliers around if it is going to drive change, innovation and digital transformation It turns out that Chapter 11 needn’t be the end of

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Cloud, Collaboration, Insights, Unified Comms

28 January 2018

Avaya 2.0 – new and improved

As we set off to attend the Avaya Engage event in New Orleans next week, focus is back on the new and improved version of the comms market leader. Unlike

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Cloud, Collaboration, Insights

22 January 2018

Four critical issues to consider in your global comms plans

Keeping it simple Some recent research* has confirmed that the need to ‘Simplify IT’ is now near the top of the CEO’s strategic agenda. It’s leapt up the priorities to

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Cloud, Insights, Unified Comms

26 October 2017

Are you ready to modernise your approach to customer service?

How cloud contact centre technology can transform the customer experience   The quality of the customer experience is now a key differentiator for businesses fighting for competitive advantage. And for

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Cloud, Insights, Unified Comms

26 October 2017

Digital transformation in the contact centre – Time to change direction?

Digital transformation is revolutionising customer service management and cloud technology is driving huge change in contact centre operations. Are you ready to adapt your contact centre strategy and embrace the

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Cloud, Collaboration, Insights, Unified Comms

24 October 2017

Where is business comms going?

A snapshot of the disruptive tech trends that are driving transformation   The world of business communications is undergoing huge change, driven by a range of simultaneous tech disruptions across

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Data, Insights

21 June 2017

Is untapped data the biggest missed opportunity for telcos?

Much has changed since Motorola first made mobile handsets accessible to the masses in 1984. Smartphones now account for over half of global mobile subscriptions and 8.4 billion connected devices are expected to

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Insights

07 June 2017

Corporate communications to “drastically change” by 2022

  IT leaders are looking to go all-in on cloud-based communications, report claims.   Technological advancements, new employee preferences, and evolving work styles are driving a fundamental shift in the

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Insights, Unified Comms

13 March 2017

Dynamic, agile businesses need bespoke, agile comms

These days, for a company to differentiate itself and gain competitive advantage, it needs to be able to act fast and adapt quickly to changing business demands. That means adopting

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Insights, Unified Comms

09 March 2017

How The Skype Operations Framework Helps To Optimise Skype For Business Performance

When it comes to unified communications, Microsoft’s Skype for Business (SfB) is setting the standard for supporting new levels of collaboration and productivity.   So it’s no surprise to see

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