Insights

G3 Blog

Our expert insight on key trends and hot topics

Collaboration, Insights, Unified Comms

14 May 2019

Market update: Delivering communications growth in uncertain times.

The three factors responsible for exceeding expectations. Delivering growth in volatile times – when European market conditions remain uncertain, when technology adoption habits are evolving and when workplace culture is

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Cloud, Collaboration, Insights, Unified Comms

28 March 2019

G3 Comms at Call & Contact Centre Expo – Tim North identifies key drivers of CC design [video]

Tim North, G3 Comms Head of CC Practice summarises three current priorities in contact centre design and the customer experience ecosystem: – Integration with other CX systems – Interoperability with

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Announcements, Insights, Press Release

26 March 2019

G3 Comms announces private equity backing to drive ambitious growth strategy

G3 Comms, the business communications provider and network integrator, is pleased to announce it has secured a significant investment from private equity firm Apiary Capital. Under the terms of the

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Cloud, Data, Insights

11 February 2019

Getting connected in Dubai – what does it take?

The arrival of 2019 marks the eighth year since we launched our G3 Comms Network (under the Genius brand) and, looking back, network technology has changed immensely. One thing hasn’t

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Cloud, Insights, Unified Comms

28 August 2018

Why Avaya’s resurgence is good news whether you’re a customer or not

The communications industry needs its best suppliers around if it is going to drive change, innovation and digital transformation It turns out that Chapter 11 needn’t be the end of

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Cloud, Collaboration, Insights, Unified Comms

28 January 2018

Avaya 2.0 – new and improved

As we set off to attend the Avaya Engage event in New Orleans next week, focus is back on the new and improved version of the comms market leader. Unlike

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Cloud, Collaboration, Insights

22 January 2018

Four critical issues to consider in your global comms plans

Keeping it simple Some recent research* has confirmed that the need to ‘Simplify IT’ is now near the top of the CEO’s strategic agenda. It’s leapt up the priorities to

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Cloud, Insights, Unified Comms

26 October 2017

Are you ready to modernise your approach to customer service?

How cloud contact centre technology can transform the customer experience   The quality of the customer experience is now a key differentiator for businesses fighting for competitive advantage. And for

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Cloud, Insights, Unified Comms

26 October 2017

Digital transformation in the contact centre – Time to change direction?

Digital transformation is revolutionising customer service management and cloud technology is driving huge change in contact centre operations. Are you ready to adapt your contact centre strategy and embrace the

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Cloud, Collaboration, Insights, Unified Comms

24 October 2017

Where is business comms going?

A snapshot of the disruptive tech trends that are driving transformation   The world of business communications is undergoing huge change, driven by a range of simultaneous tech disruptions across

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