Digital transformation in the contact centre – Time to change direction?

Cloud, Insights, Unified Comms

Digital transformation in the contact centre – Time to change direction?

26 October 2017

James Arnold Roberts
James Arnold Roberts

Digital transformation is revolutionising customer service management and cloud technology is driving huge change in contact centre operations. Are you ready to adapt your contact centre strategy and embrace the opportunities?

To help you make sense of the challenges, the issues and the options, G3 is hosting a free seminar on Tuesday 14th November The Hilton Park Lane Hotel, 10.00am – 12.30pm. The session features an in-depth presentation by Frost & Sullivan’s Principle Consultant, Alexander Michael, explaining how digital transformation is leaving legacy systems behind and what you should do to mitigate the risk.

Recommendations on strategy, the different stages of planning and practical tips on implementation will give you a firm foundation on which to improve the customer journey. In addition, G3, along with Genesys, the world leader in cloud contact centre technology, will demonstrate how cloud technologies and omnichannel communications come together in the modern contact centre. Grill the experts in a Q&A session and discuss with colleagues over the best lunch in town, at the Michelin Star restaurant Galvin at Windows.

Register for your place here

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