G3 Comms at Call & Contact Centre Expo – Tim North identifies key drivers of CC design [video]

Cloud, Collaboration, Insights, Unified Comms

G3 Comms at Call & Contact Centre Expo – Tim North identifies key drivers of CC design [video]

28 March 2019

Heather Wearn
Heather Wearn

Tim North, G3 Comms Head of CC Practice summarises three current priorities in contact centre design and the customer experience ecosystem:

– Integration with other CX systems
– Interoperability with other communications systems
– Analysis of unstructured call data for customer insights

Watch the video:

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