How The Skype Operations Framework Helps To Optimise Skype For Business Performance

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How The Skype Operations Framework Helps To Optimise Skype For Business Performance

09 March 2017

James Roberts
James Roberts

When it comes to unified communications, Microsoft’s Skype for Business (SfB) is setting the standard for supporting new levels of collaboration and productivity.


So it’s no surprise to see research by Coleman-Parkes saying that 80% of businesses have a SfB strategy in place, and 60% have already started its deployment. But while the huge range of SfB features, licenses and platforms offers great scope for accelerating business performance, implementation can bring some complex challenges.


This is where working to the Skype Operations Framework (SOF) makes all the difference.


SOF is a smart guide and toolset for the efficient implementation and management of SfB. It provides for a standardised approach to deployment, targeted training, and an agreed methodology that can be delivered by accredited SOF Partners such as G3.


The Framework follows a sequence of three phases – Plan, Deliver, Operate – with four stages in each phase. Its standardisation and the common delivery practices adopted by all Partners help to speed up SfB implementation and ensure system optimisation.


But what makes SOF better than any other project management methodology? It’s a question many SOF Partners often hear: “Can’t we just use PRINCE2 instead?


The answer is that SOF is not meant to be a replacement for PRINCE2 or other project management frameworks; in fact, the project staging and controls within these methodologies are still very relevant. SOF is all about providing practical guidance and tools that align with the specific activities in each stage of the process, which in turn enables delivery practices to be enhanced and accelerated.


In our experience, SOF helps to empower clients. It gives them greater control over cost and also provides the flexibility to confidently change supplier if the incumbent is underperforming.


You can find out more about optimising Skype for Business in your organisation and the role of the Skype Operations Framework in its delivery by registering for G3’s free workshop session on 28th March 2017 at the Polycom Executive Briefing Centre in London.

Attending the workshop also qualifies you for a free Proof of Concept project, which offers (amongst other benefits), trials at your premises, recommendations on system specification, a simple SOF matrix and deployment proposal.

If you’d like to know a bit more about our bespoke solutions, feel free to contact us!

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