27 October 2015
G3 Comms is now the only UK Avaya Connect Partner holding both ‘Platinum’ accreditation and ‘Partner in Customer Excellence’ recognition simultaneously, in a year when Avaya has also collected two global accolades.
G3 Comms, the global communications systems integrator, has announced the achievement of Avaya’s ‘Partner in Customer Excellence’ designation, adding to Avaya Platinum Partner accreditation awarded earlier this year.
Currently, G3 is the only Avaya Connect Partner to hold both accolades simultaneously. This rare achievement places G3 in a unique position with the highest ranking credentials of all UK Avaya Partners today.
Avaya’s Connect Partner Programme grades its partners by skills. ‘Partner in Customer Excellence’ is awarded specifically to those who achieve consistently high scores in customer satisfaction surveys conducted over a rolling 12 month period.
G3’s success is all the more impressive when taking into account the standards set by Avaya in customer services and technical expertise, evidenced by Avaya’s own accolades in 2015. These include Gartner’s Magic Quadrant rating as Industry Leader and the Omega Corporation’s Northface Scoreboard Award for global customer excellence.
Tony Parish, Chairman of G3 Comms commented, “No other Avaya Partner in the UK and Ireland has both Platinum accreditation and ‘Partner in Customer Excellence’ designation. This recognition sets us apart. We’ve raised the bar and set a target for other Partners to attain in the future. That can only be good for the customer.”
Questioned on the secret to G3’s success, Tony Parish explains: “G3’s relationship with Avaya in the UK goes back a long way. For example, we were the first Avaya Unified Comms Reseller and the first to deploy Avaya’s Definity and Aura Contact Centre systems. It’s this unmatched depth of knowledge and experience that gives us an advantage in dealing with the latest Avaya technology today.”